Refund policy

 

At NutriMill, we take pride in providing high-quality products and ensuring a positive shopping experience for our customers. In the event that you are not completely satisfied with your purchase, we have established detailed return guidelines to protect both parties and continue offering our products at reasonable prices.

Consumable Products: Due to Food Safety Regulations, we cannot accept returns on any consumable products. Please email us at hello@nutrimill.com, and we will help resolve any issue.

Returns within 30 days of shipment are eligible for a full refund, with return/replacement shipping provided free of charge within the continental United States for all products valued over $70. However, any returned items must be new and in their original packaging and returned promptly to qualify for a full refund.  Anything returned more than 30 days past the return approval will not receive a refund.

If you need to return an item, please follow the steps below. We will process your return within 5-10 business days of receiving it, and issue a refund in accordance with our guidelines.

In the unfortunate event that an item is missing parts, a restocking fee equal to the value of those parts may be assigned.

Finally, for warranty-related questions, please view our Service & Warranty policy. We stand by the quality of our products and are happy to repair them ourselves, even if it has been more than 30 days since your purchase.

When will you receive your refund? Returns can take up to 7 business days to process once they arrive in our warehouse. Refunds can take 2-3 business days to reflect on your original form of payment (depending on your financial institution).

It is important to note that we reserve the right to refuse a return or charge an additional restocking fee if there are signs of use, with the amount of the fee to be determined upon inspection. This policy does not apply to carrier-damaged packaging or products.

How to submit a return request

Click the profile icon or click the link below

  1. Log in to your account:
    1. In the "Email" field, enter your email address, and then click "Continue".
    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
    3. Go back to the online store, and then enter a six-digit verification code. 
  2. Click the order that you want to submit the return for. 
  3. If your order has more than one item, then select the items that you want to return.
  4. Select a return reason and add a note for the store.
  5. Click "Submit request". If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Make a Return